Shipping Policy
Ella & Vivienne Lane is committed to providing a smooth, reliable, and stress-free delivery experience for our customers in the United States. This Shipping Policy outlines our processing times, delivery estimates, and shipping procedures.
Order Processing Time
All orders are processed within 1–2 business days after order confirmation.
Once your order has been processed, it will be prepared for shipment and handed over to our shipping partner.
Please note that processing times do not include weekends or holidays.
Estimated Delivery Time (United States)
After your order has been shipped, estimated delivery time is:
5–10 business days within the United States
Delivery times are estimates and may vary depending on factors such as:
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Customer location
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Carrier operations
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Weather conditions
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Peak shopping periods
We always strive to deliver orders as quickly as possible while maintaining quality standards.
Free Shipping
We offer free standard shipping on all U.S. orders, with no minimum purchase required.
This is part of our commitment to providing a seamless and enjoyable shopping experience.
Shipping Method
Orders are shipped directly from our fulfilment partners using trusted carriers.
This fulfilment process allows us to:
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Dispatch orders efficiently
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Provide tracking information
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Ensure quality control before shipment
All items are carefully inspected prior to dispatch to ensure they meet our quality standards.
Order Confirmation & Tracking
Once your order is placed, you will receive an order confirmation email.
After your order has shipped, you will receive:
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A shipping confirmation email
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A tracking number
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A tracking link to monitor your delivery
Please ensure your email address is entered correctly at checkout to receive all updates.
Order Tracking
Every order shipped by Ella & Vivienne Lane includes tracking.
You can monitor the status of your delivery at any time using the tracking link provided in your shipping confirmation email.
Customs & International Fulfilment
Some orders may be fulfilled from international locations.
Customs clearance processes, where applicable, are handled by the carrier.
Customs-related delays are outside of our control and do not qualify for order cancellation or refunds.
Delays & Exceptions
While we work hard to meet estimated delivery times, delays may occasionally occur due to:
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Carrier disruptions
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Weather conditions
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High order volumes
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Customs inspections
Ella & Vivienne Lane is not responsible for delays caused by factors outside our control, but we will always do our best to assist where possible.
Customer Support
If you have any questions about your order or this Shipping Policy, please contact us at:
Our customer support team is available 7 days a week and will respond as quickly as possible.