Privacy Policy
PRIVACY POLICY
Ella & Vivienne Lane
Ella & Vivienne Lane values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.
By using our website and services, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following personal information:
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Full name
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Email address
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Billing and payment information
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Shipping address
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Order history
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Customer support communications and inquiries
We only collect information that is necessary to provide our services and fulfill customer orders.
How We Use Your Information
We use your personal information for the following purposes:
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Processing and fulfilling orders
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Managing payments and preventing fraud
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Shipping and delivering products
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Communicating with you about your order
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Responding to customer service inquiries
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Improving our website and customer experience
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Sending marketing emails or promotions (only if you have opted in)
You may unsubscribe from marketing communications at any time.
Sharing of Information
Ella & Vivienne Lane does not sell, rent, or trade personal information.
We may share personal data only in the following circumstances:
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With trusted third-party service providers (such as payment processors, shipping carriers, fulfilment partners, and marketing platforms) solely to perform services on our behalf
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When required by law, regulation, or legal process
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To protect the rights, property, or safety of Ella & Vivienne Lane, our customers, or others
All third-party partners are required to handle personal data securely.
Data Security
We implement appropriate technical and organizational measures to protect your personal information.
These measures include:
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Secure encryption for payment transactions
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Restricted access to personal data
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Use of reputable third-party payment providers
While no system is completely secure, we take reasonable steps to protect your information from unauthorized access or misuse.
Data Retention
We retain personal information only as long as necessary to:
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Fulfill the purposes outlined in this policy
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Comply with legal, accounting, or reporting obligations
When data is no longer required, it is securely deleted or anonymized.
Your Rights & Choices
Depending on your location, you may have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal data (subject to legal requirements)
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Opt out of marketing communications at any time
To exercise any of these rights, please contact us at:
Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Improve website functionality
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Analyze site traffic and performance
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Support marketing and advertising efforts
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.
Third-Party Services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
We encourage you to review their privacy policies separately.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the revised date. Continued use of our website constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or how your personal data is handled, please contact us at: